Seven Keys To Building A Next-Generation Customer Service Platform
More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift…
Features April 16
Latest In: x-channel
Exclusive Survey Preview: Cross-Channel Checkup
Up to 98% of retailers are working toward a cross-channel strategy, according to an exclusive Retail TouchPoints survey…
News September 22E-Commerce Strategy Transcends Channels
Online commerce connects the digital and physical worlds. Understanding and implementing the right technology tools and strategies builds…
Executive Viewpoints June 30
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
RTP Spotlights 10 Innovative Solutions In The First Annual Next-Gen Retail Awards Report
As cutting edge technologies such as social media and smart phones continue to drive consumers’ approach to shopping,…
Features March 3Pre-Offers, Mobile Promos and Social Media Events Boost Early Holiday Shopping
5 Innovative Approaches The big holiday kickoff weekend gave retailers something to celebrate, as the National Retail Federation…
News December 25 Ways Retailers Can Win With Mobile Shopping Apps This Holiday Season
By Molly Garris, Digital Strategist, Arc Worldwide Retailers have gone mobile. With evolving mobile marketing strategies, consumers can…
News December 1MEF Americas 2010 Event To Focus On Mobile Media & Commerce Strategies
2010 has been a growth year for mobile content and mobile commerce across the Americas — Latin America…
News October 7New Research Reaffirms More Consumers Starting Their Shopping Path Online
In an effort to track how shoppers are using retail web sites and define premium position within site…
News July 28Groupon Taps Unica for Four-Pronged Email Optimization Approach
Launched in November 2008, Groupon is a local shopping web site offering unbeatable discounts on the best things…
News July 8Top Stories
Latest Podcasts
Latest Resources
