Latest In: World Economic Forum

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Strengthening Supply Chain Resilience and Limiting Risk Exposure in North American Supply Chains Amid Tariff and Onshoring Discussions

As companies adjust their supply chains to navigate geopolitical tensions, tariffs and disruptions, many are moving sourcing closer…

Executive Viewpoints November 6
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Are your Physical Stores Unknowingly Alienating 1 in 5 of your Customers?

15% to 20% of the global population is said to be neurodivergent. Though variations still exist from country…

Executive Viewpoints July 23
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The Next Frontier in Recommerce? Mobile Phones

What comes to mind when you think of secondhand goods? Is it pre-owned cars, vintage clothing or refurbished furniture?…

Executive Viewpoints August 22
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Does Personalization Always Improve CX? It Depends on Your Customers

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…

Executive Viewpoints January 16
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AI in Retail: We had Questions; Human Experts (not ChatGPT) Provided the Answers

Editor’s note: This is the fifth and final article in our series on AI in retail (though we’ll…

Features April 11
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Webinar: Kearney Supply Chain Expert Identifies 5 Key Resiliency Challenges

The COVID pandemic caused significant disruption to 80% of supply chains around the world, with the result that…

Features December 16
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