How True Classic Turned VoC Strategy into Post-Purchase Perfection
Breanna Moreno has always been an expert at efficiency. That’s why, when she joined True Classic in 2020…
Features November 18
Latest In: voice of the customer
How Retailers like Rothy’s and Shinola are ‘De-Risking’ Product Design with Consumer Data
Technological innovations have optimized and enhanced almost all areas of the retail organization, from marketing to fulfillment, but…
Features December 3You Can’t Spell Retail Without AI: How To Optimize Your Chain Retail Store Design With Data Science
By Seth Redmore, Lexalytics The old saying “retail is detail” has never been more true. From what’s in…
Executive Viewpoints October 1
Three Ways The Voice Of The Customer Can Grow Your E-Commerce Brand
By Jonathan Hinz, Trustpilot Are you a retailer struggling to stand out from your competition? You’re not alone.…
Executive Viewpoints March 9
Retailers Must Tap Social Advocacy To Shape Omnichannel Strategies
Many retailers may believe they’re already doing a fine job of listening to their customers. After all, they…
News September 23
Tommy Bahama Collects Real-Time Feedback With Medallia
In today’s competitive, omnichannel marketplace, the customer is always right. So what better way for retailers to ensure…
Features July 11
Yankee Candle Smells Success With Improved Survey Strategies
More than two thirds (41%) of best-in-class organizations incorporate Voice of the Customer (VoC) as a formal part…
Features May 28Texas Roadhouse Sees 71% Higher Engagement On Facebook Place Pages
Merchants are working towards building stronger relationships with customers by putting a more relevant and local spin on…
News February 14Shopper Sentiment Research Finds Retailers “Behind The Mobile Curve”
With the 2012 holiday season freshly behind us, retailers and suppliers are striving to collect detailed information on…
News January 2Featured
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