Amazon Customer loyalty customer service e-commerce ecommerce etailers m-commerce mCommerce mobile mobile technologies online retailers retail Retail TouchPoints smartphones social media social technologies Will Smith
As CEO of a company that is working to level the playing field between online and physical retailers,…
Executive Viewpoints
May 28
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The Amazon Price Check app was an inevitability for the industry — smartphones eliminate information asymmetries on pricing…
Executive Viewpoints
May 28
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Now that Q1 2012 is just about behind us, I’d like to review where I see marketers evolving…
Executive Viewpoints
April 30
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This is Part II of Retail TouchPoints’ payment update, a three-part report uncovering the latest developments in EMV,…
News
April 24
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This is Part I of Retail TouchPoints’ payment update, a three-part report uncovering the latest developments in…
News
April 17
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Customers can formulate their purchasing decisions long before coming in direct contact with a brand by researching feedback…
Features
March 5
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With the continued rise of smartphones, most retailers are looking for ways to open and realize the full…
News
February 21
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How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of…
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January 12
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Sales results from the 2011 holiday shopping season spotlight the continued growth of mobile and online shopping: Research…
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January 10