Latest In: smartphones

Amazon Customer loyalty customer service e-commerce ecommerce etailers m-commerce mCommerce mobile mobile technologies online retailers retail Retail TouchPoints smartphones social media social technologies Will Smith

Is Traditional Retail Dying?

As CEO of a company that is working to level the playing field between online and physical retailers,…

Executive Viewpoints May 28
Amazon hybris icongo multichannel retailing online shopping experience retail Retail TouchPoints smartphones Steven Kramer

Combat The Amazon Price Check App With Effective Multichannel Retailing

The Amazon Price Check app was an inevitability for the industry — smartphones eliminate information asymmetries on pricing…

Executive Viewpoints May 28
Business Analytics customer data customer engagement Customer loyalty e-commerce ecommerce F-Commerce Facebook Forrester Research knotice Patti Renner retail Retail TouchPoints smartphones social commerce

The Root Of 2012 Trends For Retailers

Now that Q1 2012 is just about behind us, I’d like to review where I see marketers evolving…

Executive Viewpoints April 30
ABI Research Alicia Fiorletta american eagle Andrew Morris ARTS Association for Retail Technology Standards Google Home Depot John Devlin loyal customers loyalty cards mobile devices mobile payment near field communication NFC NFC Payments NFC technology payment Retail TouchPoints Reuters Smart Cards smartphones starbucks Target Walgreens Walmart

Mobile Wallets And NFC Battle For Retailer Mindshare

This is Part II of Retail TouchPoints’ payment update, a three-part report uncovering the latest developments in EMV,…

News April 24
ABI Research american eagle Andrew Morris best buy Bloonmingdale's Google Google Wallet Home Depot John Devlin MasterCard mobile payment near field communication Nielsen Research payment processes PayPal Platform Dynamics retail Retail TouchPoints smartphones square tech-savvy shoppers VeriFone Visa Walmart

Developments In EMV And Mobile Bring Payment To New Heights

  This is Part I of Retail TouchPoints’ payment update, a three-part report uncovering the latest developments in…

News April 17
customer engagement customer experience customer experience management Empathica mobile Mobile Marketing smartphones social social media

Social And Mobile Come To The Forefront Of Customer Experience Management

Customers can formulate their purchasing decisions long before coming in direct contact with a brand by researching feedback…

Features March 5
customer engagement mobile mobile app Omnego retailer smartphones

7 Steps To Keeping Customers Captivated With Mobile Apps

With the continued rise of smartphones, most retailers are looking for ways to open and realize the full…

News February 21
ACI Worldwide acquisition Aite Group crm customer engagement customer relationship management loyalty program market conditions mobile mobile apps mobile wallets smartphones

Can Mobile Answer The Loyalty Question?

How do merchants sustain mutually beneficial relationships with their customers? That’s the fundamental question at the heart of…

News January 12
e-commerce Kenneth Cole mobile commerce smartphones social media tablets W. Sean Ford zmags

Kenneth Cole Rolls Out Optimized Catalogs To Boost Mobile And E-Commerce Purchases

Sales results from the 2011 holiday shopping season spotlight the continued growth of mobile and online shopping: Research…

News January 10
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank