Latest In: Shannon Flanagan

Executive ViewPoints Shannon Flanagan Talkdesk upc

From Barcodes to Bytes: Retailers Prepare for Next-Generation UPC

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years…

Executive Viewpoints June 26
Executive ViewPoints metaverse Shannon Flanagan Talkdesk

Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for…

Executive Viewpoints June 14
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