95% Of Consumers Deem Amazon ‘Trustworthy’
To the chagrin of competing retailers, Amazon seems to be doing everything right, including one metric that a…
News December 20
Latest In: sentiment
Top 3 Things Most Companies Get Wrong When It Comes To Social Media Engagement
By Ekaterina Walter, Sprinklr Responding to customers across social media channels is table stakes. Most customers expect a…
Executive Viewpoints June 15The Heart Of The Matter: Why Retailers Need Sentiment Analysis To Connect With Customers
By Dheepan Ramanan, Clarabridge Viktor Frankl, the Holocaust survivor and writer of Man’s Search For Meaning once remarked,…
Executive Viewpoints March 20
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
UPDATE: Target Focuses On Building Customer Trust Following Data Breach
UPDATE: On Friday, Dec. 27, 2013, Target revealed that encrypted PIN data was removed from its system during…
News December 24Making ‘Socialytics’ An Integral Part Of Retail Operations
Optimizing social media is a top priority for retailers seeking the most effective strategies to connect with tech-savvy…
Features August 27Grocery Retailer Increases Multi-Channel Customer Engagement With CEM And Social CRM Solutions
Customer Experience Management (CEM) solutions allow organizations to take a more consistent and tactical approach to customer feedback…
News July 26Top Stories
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