Forrester Analyst Shares Social Customer Service Best Practices
Quality customer service is the backbone of every successful retail organization. By ensuring customers are satisfied, retailers can…
News May 22
Latest In: Retail TouchPoints
Using Social Media To Translate “Posts” Into Profits
In a webinar aired live today, executives from Microsoft Dynamics and Junction Solutions shared the latest trends and…
News May 20Innovation Labs Strengthen Retailer-Consumer Connections
Many traditional retailers are still grappling with ways to appeal to omnichannel shoppers who are researching and buying…
News May 20Forrester Study Highlights Mobile Trends In 2013
More than one billion smartphones are in use worldwide, according to a recent mobile trends study conducted by…
Features May 20Local Measure Provides Real-Time Social Media Monitoring
Social networks are becoming increasingly important sources for retailers to capture detailed data on consumer preferences and behaviors.…
News May 20Connected Consumer Series Kicks Off With Cisco Session On Mobility
Roughly 98% of the U.S. digital shopping population use their smartphones while in stores to research and buy…
News May 20American Eagle Outfitters Drives Long-Term Profits With Project LASER
Retailers across verticals are restructuring marketing, inventory and other key processes to help keep pace with consumers’ demanding,…
Features May 20iPads Replace Sample Binders At Artisans
When retailers and clothing manufacturers meet face-to-face, it is often to pore over thick binders full of samples.…
News May 17Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools
Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions…
News May 16Top Stories
