Why Customer Service Is The Achilles Heel Of Omnichannel
Susan, 29, recently ordered a couple of outfits from the web site of her favorite apparel retail chain.…
Executive Viewpoints October 15
Latest In: Retail TouchPoints
Nominate A Retail Innovator: 2013 Customer Engagement Awards
Retail TouchPointsis now welcoming nominations for the 2013 Customer Engagement Awards! In its 3rd year, the Customer Engagement…
News October 13Epicor Appoints New CEO
Epicor Software Corporation recently announced the appointment of Joseph L. Cowan as President and Chief Executive Officer of…
News October 11The Container Store Expands Globally With Borderfree
The Container Store is expanding its e-Commerce reach to nine additional countries, following the announcement of a new…
News October 9Academy Sports, J. Crew Share Omnichannel Best Practices
Based on industry research and the variety of interviews Retail TouchPoints has conducted with retail analysts and executives, it seems…
Executive Viewpoints October 8Analytics Optimization: Spotlighting Trends And Success Stories
Following is Part 1 of the Retail TouchPoints Analytics Optimization feature. This article will highlight research regarding retailers’…
News October 7Consumers Demand Retail Payments Service And Simplicity
As technology becomes smarter and is more widely adopted by consumers around the world, it is driving a…
Executive Viewpoints October 7Black Friday Deals Will Draw 94% Of Consumers To Online Sites
As many as 94% of consumers plan to go online to find Black Friday deals, according to a…
Features October 7Smartgift Gifting Technology Helps Maximize Online Gift Sales
Consumers continue to use e-Commerce for online gifting, but many don’t complete purchases when queried about unknown data…
News October 7Top Stories
