Latest In: Retail TouchPoints

Chris Kell consumer behavior Dr. Emmanuel Probst Dr. Gary Edwards Empathica retail Retail TouchPoints social social commerce webinar

[Webinar] “Socializing” the Retail Experience

Retail TouchPoints will be hosting an Empathica webinar this week that will focus on ways to learn how…

Executive Viewpoints February 7
cross-channel Cross-Channel Checkup crosschannel crosschannel strategies CrossView customer analytics customer experience Debbie Hauss mobile technology multichannel omni-channel omnichannel retail Retail TouchPoints sales analytics web analytics

The True Meaning of Cross-Channel

This is an excerpt from a CrossView blog post in which Retail TouchPoints’ Editor-in-Chief Debbie Hauss defines cross-channel…

Executive Viewpoints February 6
Ace Hardware crm Retail TouchPoints SAP solutions Supply chain

Ace Hardware Improves Audits, Order Management With SAP

Ace Hardware’s commitment to the SAP solution portfolio has been paying off for the 4,100-store cooperative since the…

News February 3
Digby Digby Localpoint Eric Newman Forrester Research geo-fences location-based marketing Retail TouchPoints

Forrester Research Highlights Impact Of Location-Based Marketing

As consumers migrate to smartphones, more retailers are rolling out new strategies that leverage customer engagement via mobile…

News February 2
2011CEA customer engagement Customer Engagement Award Inkjet Superstore National Retail Federation NRF NRF12 Retail TouchPoints social media Social Q&A Turnto Networks

InkJet Superstore Accepts Customer Engagement Award

During the National Retail Federation conference, we honored InkJetSuperStore with a Customer Engagement Award for the Social Media…

Executive Viewpoints February 1
Black Friday Cyber Monday Gazaro retail analytics retail holiday analytics retail industry Retail TouchPoints

2011 Retail Holiday Analysis [Infographic]

Executive Viewpoints January 31
Adam Siegel Debbie Hauss Nick Aster Retail Industry Leaders Association Retail TouchPoints RILA RILAchat Sustainability Report Triple Pundit TweetChat

#RILAchat Rewind: Sustainability in Retail

Thank you to everyone who joined the Retail Industry Leaders Association (RILA) Sustainability discussion on Twitter featuring Nick…

Executive Viewpoints January 27
colmnfive holiday sales holiday shopping frauds infographic National Retail Federation receipt frauds Retail TouchPoints

Receipts & 2011 Holiday Return Fraud

                   Although several retailers have reported increase in sales during the holiday shopping season, 2011 showed less holiday…

Executive Viewpoints January 26
Google microsoft mobile mobility Retail TouchPoints Tesco windows 8 xbox

tekSESSIONS 2011: Microsoft Shares Mobile Advancements, Predictions

Today’s mobile technology barely touches the tip of the iceberg in terms of the impact it will have…

Features January 23
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