Latest In: Retail ThinkTank: Omnichannel Strategy (2024)

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A man uses the self-checkout at Dollar General.

Despite Recent Bad Press, Self-Checkout is Here to Stay. Here’s Why.

This is the first part of our two-part series, “From Self-Checkout to Just Walk Out: A Look at…

Features April 25
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Mint House location in Philadelphia.

A New Take on ‘Native Retail’: Boutique Hotel Chain Mint House Lets Travelers Shop Their Stay

It’s an experience common to almost every traveler — you stay at a hotel and fall in love…

Features April 18
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Untuckit is Setting Sights on Expansion and Internal Visibility is Helping it Get There

Untuckit has been on a multifaceted growth path in 2024. The apparel retailer is expanding its brick-and-mortar footprint…

Features April 15
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CVS Health Identifies Closed-Loop Feedback as its Customer-Centricity Unlock

Today’s consumers are asked to rate their experiences multiple times per day. You can hit a smiley face…

Features April 8
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A Walmart Connect TV wall.

Walmart Connect Extends Retail Media Reach with More In-Store Opportunities, Access for Non-Endemic Advertisers

Walmart plans to take its Connect retail media offering “to the next level” this year, by expanding access…

News April 2
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Casper's new CEO outlines his turnaround plan for the DTC disruptor.

Casper CEO’s Roadmap to Profitability: Control Costs, Expand Wholesale and Cater to Customers

Joe Megibow may be new to the CEO role at Casper, but he’s very much a known entity…

Features April 1
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The 2024 Connected Retail Report from CI&T indicates that while consumers are hungry for low prices, they will not sacrifice a good retail experience.

CI&T Research: Price-Conscious Consumers Still Want Stellar Shopping Experiences

We’ve all heard that today’s empowered consumer demands seamless and consistent experiences, but new research from CI&T indicates…

Features January 31
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AI has the potential to transform retail as we know it.

AI Isn’t Going Anywhere: How Retailers Plan to Deploy the Tech in 2024

Artificial intelligence dominated headlines and water cooler conversations in 2023, and 2024 is looking to be no different…

Features January 15
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Deloitte research reveals that in addition to financial perks, consumers expect unique services and experiences from loyalty programs.

Deloitte Shares Loyalty Trends and Best Practices for 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and…

Features January 2
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