For decades, the ‘Service-Profit Chain’ concept that engaged employees led to satisfied customers and ultimately, greater profitability, has…
Executive Viewpoints July 6
As retailers reopen stores, many face tough questions about how to spend their limited resources. One of the…
Features June 22
Before COVID-19, the brick-and-mortar shopping differentiator for the consumer was the in-person experience: They could try on the…
Executive Viewpoints June 15
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
For most retailers, 2020 isn’t the year where stocking the latest electronic gadget, newest fashion from the runway…
Executive Viewpoints June 15
It’s long been a retail “business basic” to keep stores clean, both for purposes of hygiene and to…
Features June 12
It has never been harder to be a frontline employee. Associates have to take extra precautions to protect…
Executive Viewpoints June 9
There’s no “right” way to handle COVID-19. It didn’t come with an instruction manual. Most retailers are (understandably)…
Executive Viewpoints May 21
Overnight, the world’s frontline workers in essential retail emerged as the heroes they are during the COVID-19 pandemic,…
Executive Viewpoints May 21
View this webinar on-demand: This webinar is a featured conversation in our Retail Reset Hub, a virtual forum…
Features May 18
