The Opportunity For Change
For the past six months, the consumer-packaged goods (CPG) industry has been turned on its head because of…
Executive Viewpoints July 16
Latest In: Retail Reset: e-Commerce & Payment
Three Requirements For Successful Retailers Post-Pandemic
The global pandemic has accelerated the pace of change for the retail industry at a rate we have…
Executive Viewpoints July 7
COVID-19 Exposes Which Brands Have Been Slow To Embrace E-Commerce
After safer-at-home mandates and social distancing protocols forced many brick-and-mortar retailers to shut their doors, consumers have redirected…
Executive Viewpoints June 26
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Digital In The Age Of COVID-19
In the age of COVID-19 there is a need to look to near real-time consumer data, capabilities and…
Features June 23
Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales
Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online…
Features June 11
As Contactless Payment Use Grows, Here’s What Consumers Need To Know About Fraud Prevention
Touch-free “contactless” payments in stores and at vending machines are gaining popularity with U.S. shoppers and retailers during…
Executive Viewpoints June 8
IAB CEO Randall Rothenberg: COVID-19 Has Accelerated ‘Storeless Discovery’
There have been plenty of “new realities” retail brands have had to adjust to over the past few…
Features June 1
Is COVID-19 Rewriting The Rules For Retail Personalization?
COVID-19 means retailers must go back to basics in many areas, including their personalization efforts, according to Brendan…
Features June 1
How Fashion Retailers Can Retain New E-Commerce Customers Past The Pandemic
Fashion retailers were hit hard by the COVID-19 outbreak, but the industry may have found a silver lining:…
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