Retail Reset: e-Commerce & Payment

Three Requirements For Successful Retailers Post-Pandemic

The global pandemic has accelerated the pace of change for the retail industry at a rate we have never before seen. E-Commerce…

Digital In The Age Of COVID-19

In the age of COVID-19 there is a need to look to near real-time consumer data, capabilities and changing consumer behaviors to…

Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales

Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers…

As Contactless Payment Use Grows, Here’s What Consumers Need To Know About Fraud Prevention

Touch-free “contactless” payments in stores and at vending machines are gaining popularity with U.S. shoppers and retailers during the pandemic, because the…

IAB CEO Randall Rothenberg: COVID-19 Has Accelerated ‘Storeless Discovery’

There have been plenty of “new realities” retail brands have had to adjust to over the past few months. The COVID-19 crisis…

Is COVID-19 Rewriting The Rules For Retail Personalization?

COVID-19 means retailers must go back to basics in many areas, including their personalization efforts, according to Brendan Witcher, Principal Analyst for…

How Fashion Retailers Can Retain New E-Commerce Customers Past The Pandemic

Fashion retailers were hit hard by the COVID-19 outbreak, but the industry may have found a silver lining: an influx of new…

How Retailers Can Fight Fraud During COVID-19

The COVID-19 pandemic has led to an onslaught of new challenges for retailers. Many have had to close physical locations and significantly…

7 E-Commerce Design Trends Set To Dominate 2020

With most of us social distancing at home and all but essential brick-and-mortar stores closed, online shopping is more popular — and…

After Coronavirus, E-Commerce Will Reign Supreme

The retail industry has been one of the hardest hit by the COVID-19 pandemic, with overall sales falling a record 8.7% in…

Why Essential Retailers’ Online Sales Bonanza May Not Produce Big Profits

Essential retailers including Target, Walmart and Costco have seen dramatic online sales increases since the pandemic began, but Charlie O’Shea, Senior Retail…