research recap

Ecommerce Forecast to Top 50% of all China Retail Sales in 2021

New research from eMarketer predicts that 52.1% of retail sales in China will come from ecommerce in 2021. If the forecast bears…

In-Store Mobile Could Generate A 146% Revenue Boost in 2018

Successfully deploying mobile in-store can drive up to 146% revenue growth for retailers this year, and may be a key investment decision…

Grocers Have Lost 29% Of Their Market Share Since 1991

With societal changes driving consumers from cooking at home to preferring takeout food, fast casual dining, restaurants and other eateries, grocers and…

58% Of Retailers Lack In-Store Technology For Viewing Shopper Info

In an age when retailers feel they need to know everything about their consumers, the brick-and-mortar store is still a blind spot…

Only 37% Of Retailers Offer BOPIS: UK Merchants Lead The Pack

Despite the continued rise in omnichannel consumer expectations, only 37% of retailers worldwide are offering buy online, pick up in-store (BOPIS), according…

64% Of E-Commerce Leaders ‘Tune’ Sites To Maximize Holiday Conversions

In e-Commerce, seconds — even fractions of seconds — can mean the difference between a completed sale and a lost one. So…

Physical Stores Will Remain Crucial To Retail Revenue And Branding Through 2020

Physical retail stores will still be the predominant revenue channel for U.S.-based omnichannel retailers and critical to their brand identities in 2020, according the Retail Real Estate Beat,…

Consumers ‘Can’t Get No’ Satisfaction With Customer Service

Improving the customer experience is a priority for almost any retailer today, but the front-line people and technologies consumers turn to when…

Order Fulfillment, Short Staffing: Big Barriers To Well-Executed Store Experiences

As retailers feel the pressure of integrating channels to improve the customer experience, store managers continue to face daunting tasks involving both…

Smartphone Users Spend 7X More Time On Apps Than On Mobile Sites

Smartphone users spend more than 7X more time in native apps than on mobile browsers, and they tend to access them 13X…

When It Matters Most, Shoppers Welcome Texts

While shoppers typically prefer to receive messages from retailers via email (especially for record-keeping), they’re warming up to text messages and push…

Millennials Tap Video Chat, Messaging Apps And Social Media On Shopper Journeys

Retailers must understand how the buyer journey is being re-routed if they want to build long-term relationships with their most connected shoppers….

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