How Can Retailers Turn Disgruntled Customers Into Happy Ones?
Retailers have tried for decades to improve customer satisfaction, yet recent Customer Rage surveys indicate that complaint satisfaction…
Executive Viewpoints January 17
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In Email Marketing, Only Customer-Focused Retailers Win Big
With rising customer expectations, up-and-coming competitors and new disruptive technologies, retailers that aren’t completely customer-focused are being left…
Executive Viewpoints October 8Top Stories
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