Customer Disservice [Infographic]
It is no secret that satisfied customers equal good business. However, a majority of American consumers are dissatisfied…
Executive Viewpoints July 17
Latest In: online shopping
eBay Local Helps Best Buy, Macy’s Keep Pace With Cross-Channel Shopping Trends
More than 40%, or $1.3 trillion of total U.S. retail sales, will be cross-channel by 2013, according to…
News July 16IBM Announces Mobile Augmented Reality Shopping App
A recent IBM Institute for Business Value report confirmed that consumers actively seek shopping advice from peers, family,…
News July 9iQmetrix Connects Online, Mobile Experiences To Physical Store
E-Commerce technology has revolutionized consumer convenience and ushered in today’s more interactive, engaging shopping experiences. It offers online…
News June 25Garnet Hill Extends E-Commerce Shipping Capabilities To 100 Countries
The powers of web-based and mobile devices allow consumers to learn about international brands and merchandise more easily.…
News May 25Euclid Launches Analytics Tool To Optimize In-Store Performance
Today’s online shopping capabilities have put brick-and-mortar retailing at a disadvantage. eTailers are empowered to present a variety…
News May 7SMB Report: In-Store Technology, Daily Deals and Social Media Drive Growth For Smaller Retailers
Today’s small-to-medium business (SMB) retailers are challenged by key operational issues such as budgeting, limited resources and customer…
Features April 30Payments Summit Addresses Consumers’ Mobile Security Concerns
The 2012 Payments Summit, hosted by the Smart Card Alliance, probed the experience of several smart card practitioners…
Features March 6A “Cyber Friday” Means A “Black Monday” For Malls
As I sat thoughtfully on a Sunday afternoon, wedged between Black Friday and Cyber Monday, I had a…
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