Needle Unveils Advocate-Assisted Shopping Cart At #IRCE15
Needle, a consumer engagement platform provider, unveiled its Advocate-Assisted Shopping Cart capability during the 2015 Internet Retailer Conference…
News June 4
Latest In: online chat
Moxie Live Chat Extends Customer Service Across Devices
While shopping online, consumers sometimes need one-on-one assistance from service agents. Live chat enables these consumers to communicate…
News December 22Health Products Retailer Invests In Omnichannel Customer Service
More than half (52%) of consumers engage with customer care representatives through three or four different communication channels,…
News August 16
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Leisure Pro Boosts Average Order Value By 65% With Online Chat
Customer service plays a pivotal role in the browsing and buying journey, and has a distinct impact on…
News March 4Top Stories
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