Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience
Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes…
Executive Viewpoints March 6
Latest In: NRF
Ecommerce Marketing Lessons from Q4 2023Â
Last year was an uncertain one. Though many of the economic indicators were excellent, including the low unemployment…
Executive Viewpoints February 19
During the Holidays, Small and Mid-Sized Businesses Feel the Impact of Retail Crime
Retail crime was a hot topic throughout 2023, and it’s easy to see why. According to the National…
Executive Viewpoints February 9
NRF 2024 Preview: Hear From Top Execs at Levi’s, Ulta Beauty, FedEx — and Magic Johnson
Tens of thousands of retail professionals from all over the world will fill New York City’s Javits Center…
Features January 11
Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story
Ever since a bold, mob-style group ransacked a California Nordstrom, we’ve seen increasing news of retail theft and…
Executive Viewpoints January 8
Pitney Bowes, PackageHub Launch Returns Drop-Off Network
Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with…
News January 3
NRF: Returns Reach 14.5% of Sales in 2023, Fraud Contributed $101 Billion in Losses
Returns totaled $743 billion in 2023, amounting to 14.5% of all retail sales, according to a report from…
News December 27
7 Stories that Shaped 2023 — and What They Foretell for 2024
The editors of Retail TouchPoints are sharing our picks for the seven most consequential stories of 2023. As…
Features December 21
Is the Retail Crime Wave a Tsunami or a Ripple?
With our Editors Perspectives columns, you’ll get insights and opinions from the Retail TouchPoints editorial team as they…
Editor's Perspective December 15Top Stories
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