Implement Customer Engagements Hubs Now and Reap the Benefits Later
As we continue to see the short- and long-term effects of the pandemic, many retailers have resorted to…
Executive Viewpoints August 18
Latest In: Mark Smith
Augmented Reality Is The New Reality: What To Expect And Learn From Brands
As expected, Apple’s iPhone X showcases an array of impressive features. Among them are advances like FaceID, high…
Executive Viewpoints March 12
The Delicate Art Of Delivering A Personalized Experience
According to Gartner, less than 10% of top retailers in the U.S. believe they are highly effective at personalization,…
Executive Viewpoints August 2
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Kronos Streamlines Workforce Management Via InTouch Time Clock
Editors’ note: We have simplified the Retail TouchPoints Solution Spotlight. The new form is available here. The proliferation…
News January 23Pitney Bowes’ Portrait Uplift Optimizer Analyzes Customer Communication Strategies
Concept:Pitney Bowes Business Insight is introducing the Portrait Uplift Optimizer, designed to evaluate the effectiveness of customer communication.…
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