Latest In: loyalty

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Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels.

The 2024 Brand Experience Award Winners are…

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards, a program designed to spotlight the…

Features May 20
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Q&A with the co-author of the new book "Omnichannel Retail"

Exclusive Q&A: Stores Should Become a ‘Digital Mosaic of Attraction’

It might sound strange to say this about a place where some 80% of transactions actually take place,…

Features November 1
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Brands like Starbucks, Sephora and Crocs are doubling down on the mobile app experience by emphasizing loyalty, gamification and store integration.

As Mobile Sales Surge, Retailers Double Down on the App Experience

Insider Intelligence predicts that mobile commerce sales will account for 43.4% of total U.S. retail ecommerce sales —…

Features August 10
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Petco Enhances POS and Loyalty in Central America with New Solution

Petco is enhancing its presence in Latin America by implementing the Teamwork Commerce omnichannel solution at its more…

News July 3
Andrew Lipp EQL Executive ViewPoints loyalty

If You Want to Succeed in High-Heat Retail, Bake Fairness into the Experience

There have never been more barriers to the things we enjoy in life. Everything from limited edition sneakers…

Executive Viewpoints May 29
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Beautyque NYC Founder: ‘Being Inauthentic is Going to Guarantee Failure’

Few purchases need to be as tailored to an individual shopper’s needs as beauty products, and this need…

Features May 5
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Road Runner Sports Ties Digital Signage to its VIP Loyalty Experience

Road Runner Sports is enhancing its in-store experience and streamlining sales associates’ duties with digital signage introduced in…

News April 18
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Brand Loyalty is Fading — Retailers Must Find New Ways to Deliver Value

What a difference a year makes: 12 months ago, Mirakl released the first edition of its consumer survey…

Executive Viewpoints March 13
Eagle Eye Executive ViewPoints loyalty Tim Mason

Retail Loyalty’s Moment is Now

There’s no question that rising prices have altered consumer behaviors. Whether they’re choosing lower-cost private-label items at the…

Executive Viewpoints February 28
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