Profitero Raises $20 Million, Names New Executive Team
Enterprise e-Commerce analytics platform Profitero has raised $20 million in a Series B investment round led by Scaleworks, with participation…
News April 22
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Customer Engagement: It’s About The Journey, Not Just The Destination
When you think of companies getting customer engagement right, you probably think of those rare moments where a…
Executive Viewpoints October 4
AI – Customer Experience Friend Or Foe?
The idea of using artificial intelligence in customer service is nothing new. Up until recently, though, it either…
Executive Viewpoints April 18
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Take A Fresh Look At Customer Experience To Drive Success In 2018
It’s been a tough year for retail, with more than 20 well-known brands filing for bankruptcy. With 2018…
Executive Viewpoints November 7
LogMeIn Acquires Nanorep To Enhance Customer Engagement
SaaS and cloud-based remote connectivity services provider LogMeIn has acquired Nanorep, a digital self-service, chatbot and virtual assistant…
News August 1Effective Mobile Engagement: Executive Summary
By Ross A. Haskell, Director, BoldChat Products, LogMeIn LogMeIn recently released new research based on the survey responses…
Executive Viewpoints April 17Top Stories
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