Latest In: LiveOps

Consumers Are Willing To Pay More For Better Customer Service. They Shouldn’t Have To

You’ve probably seen the statistic. Consumers are willing to pay up to 16% more for a better customer…

Executive Viewpoints December 26

Health Products Retailer Invests In Omnichannel Customer Service

More than half (52%) of consumers engage with customer care representatives through three or four different communication channels,…

News August 16