What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle,…
Executive Viewpoints November 21
Latest In: Linc
Treat Returns as a Competitive Advantage that Increases Customer Lifetime Value
Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates…
Executive Viewpoints April 29
How to Optimize Your Order Support to Provide a Best-In-Class Customer Experience
Standard order tracking, or worse yet shipment tracking, is not enough anymore given the reality of the pandemic…
Executive Viewpoints July 30
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Five Pandemic-Driven Trends Reshaping Retail CX Strategy
The COVID-19 pandemic has upended the retail sector. From household name brands declaring bankruptcy, to Amazon consolidating its…
Executive Viewpoints November 10Top Stories
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