Lauren Freedman

Customer Service is Personal, so Show Me the Love

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024…

The 4 Steps Needed To ‘Save Our Stores’

Although more than 3,200 U.S. stores are set to close in 2018, a majority of shoppers still want to go to the…

E-Tailing Group Study Shows 72% Of Retailers Now Sell Through Mobile

Nearly three quarters (72%) of surveyed retailers currently sell through mobile, according to a Q1 2013 study from the etailing group. In…

Nine Retailers Chosen For Best Online Customer Service

In its 15th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best customer service, out of…

How Can Personalized Recommendations Transcend Channels?

Omni-channel retail is here to stay. Both the promise and the challenge of commerce through multiple channels (in-store, online, mobile-commerce, direct mail,…

Nine Steps To Really Knowing Your Customers

As customer shopping patterns and the devices used to research and make purchases continue to transform, the retailer’s ability to segment shoppers…

E-tailing Group Study Sees Growing Focus On Mobile, Tablets And Content Strategies

Today’s consumers are growing more savvy and accustomed to comparing prices and researching products across online platforms and in stores. Merchants must…

The E-Tailing Group To Keynote The Bronto Summit 2012

Bronto Software will be presenting the Bronto Summit 2012 at the Rizzo Conference Center in Chapel Hill, N.C., April 10-12. During this…

Study Shows Educating Consumers Drives Online Sales And Enhances Customer Engagement

Online retailers know that to drive traffic to their web sites, they must provide a seamless shopping experience. One of the keys…

What Retailers Can Learn From Luxury Brands

As the powers of mobile, social and web continue to develop, retailers must implement compelling multimedia elements such as photos, video and…

Retail Executives, Industry Experts Deliver Cross-Channel Industry Insight During Customer LifeCycle Conference

Highlighting the increasing focus on cross-channel engagement, Retail TouchPoints welcomed retail and industry expert presenters to the Customer LifeCycle Conference (CLC). Sessions…

View the Retail Trendcaster Webinar Series on-demand to uncover key 2025 retail trends, from AI and personalization to social commerce. Gain expert insights, data-driven predictions, and actionable takeaways to stay ahead in a rapidly evolving market.

Lauren Freedman

Customer Service is Personal, so Show Me the Love

The 4 Steps Needed To ‘Save Our Stores’

E-Tailing Group Study Shows 72% Of Retailers Now Sell Through Mobile

Nine Retailers Chosen For Best Online Customer Service

How Can Personalized Recommendations Transcend Channels?

Nine Steps To Really Knowing Your Customers

E-tailing Group Study Sees Growing Focus On Mobile, Tablets And Content Strategies

The E-Tailing Group To Keynote The Bronto Summit 2012

Study Shows Educating Consumers Drives Online Sales And Enhances Customer Engagement

What Retailers Can Learn From Luxury Brands

Retail Executives, Industry Experts Deliver Cross-Channel Industry Insight During Customer LifeCycle Conference

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Hurdles to Healthy Eating: Jonesing for Junk Foods and Price Constraints

Turning Curiosity into Commitment: How Intent-Driven Personalization is Redefining Digital Marketing

The Advertiser Action Plan

Shoptalk 2025

SubSummit

Outdoor Retailer Summer & ODI

CommerceNext

FUTR North America

Uncovering What’s Next in Retail

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