When Technology Stops Shining and Starts Listening
For years, the beauty industry chased the promise of visible innovation. Smart mirrors seemed like the next big…
Executive Viewpoints May 4
Latest In: Lancome
Walmart Tests Experiential ‘Beauty Bars’ in 40 Stores; Amazon Beauty Event Returns
Seeking to compete with high-touch beauty retailers like Sephora and an expanded assortment at rival Target, Walmart will…
News April 22
Nordstrom Expands Retail Media Offerings to First-Party Channels
Following a successful 2021 pilot that offered brands sponsored on-site ads, Nordstrom Media Network (NMN) has expanded to…
News March 2
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Lancôme Unveils AR Experience at Parisian Flagship
Beauty brand Lancôme has upped its experiential retail game, launching an augmented reality (AR) experience at its flagship…
News June 10
Petco Pledges to Make 50% of its Pet Products Sustainable by the End of 2025
Petco has committed to increasing its assortment of sustainable products to 50% by the end of 2025, reinforcing…
News April 13
Cosmetic Brands Launch AR Try on via Pinterest
Lancôme, YSL, Urban Decay and NYX Cosmetics have launched AR Try on for eyeshadow products on Pinterest as…
News January 26
Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce
Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX)…
Executive Viewpoints August 11
Moosejaw, Home Depot Among Top Customer Service Leaders
They sell different products but they have one thing in common: excellent customer service. Based on the 20th…
Features February 21Picture It: Snapchat As $20 Billion Public Company
Snapchat has reportedly filed for an initial public offering (IPO), bringing the social messaging app closer to a…
News November 16Top Stories
