Latest In: Kathleen Garner

Fear Not the ‘Insult Rate’: How AI Optimizes Returns and Keeps Consumers Loyal

When honest consumers have a legitimate return denied, the experience can be a sledgehammer to their loyalty. It’s…

Executive Viewpoints November 17

Federal Policies, AI and Supporting Law Enforcement: Retailers Fight Back Against ORC

It takes a village to reduce the impacts of organized retail crime (ORC) in stores and online. More…

Executive Viewpoints September 17