La-Z-Boy Deploys Omnichannel ‘Listening’ Solution to Boost Understanding of Shopping Behaviors
Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve…
News August 23
Latest In: inmoment
#RSP22: Expert Advice on Achieving a Great Holiday Season With Agility, Personalization and Solid CX
Retailers are approaching an uncertain holiday season with any number of questions on their mind: Will pent-up demand…
Features September 20
5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)
If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee…
Executive Viewpoints July 11
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
How Brand Perception and Shared Values Fundamentally Impact Customer Experience
Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and…
Executive Viewpoints December 15
Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results
In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However,…
Executive Viewpoints September 3
Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy
Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more…
Executive Viewpoints March 12
InMoment And MaritzCX Will Merge Into Single CX Company
Customer experience management vendors InMoment and MaritzCX have entered into a definitive merger agreement. The combined company will…
News February 26
5 CX Trends To Consider In 2019
Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And…
Executive Viewpoints June 14How Facial Recognition Tech Will Lead To More In-Store Intelligence
By Andrew Park, InMoment Companies say converting more leads to customers will be their top priority over the…
Executive Viewpoints December 4Top Stories
Latest Podcasts
Latest Resources
