Focus On Relationships And “Word Of Mouse,” Not Transactions
I was recently in India presenting and meeting customers at IDC’s Smarter Commerce event. While there, I had…
Executive Viewpoints April 17
Latest In: IBM
Upcoming Webinar Spotlights Social Commerce Best Practices
Many retailers are struggling to crack the code on developing optimal customer engagement strategies via social networking sites…
Features March 16Social Commerce: The New Era Of E-Commerce Part II
Part II of a two-part series discussing Social Commerce: what it is, why it’s important and how retailers…
Features February 14Retailers Point To Data Analysis As Key To Customer Engagement Best Practices
As the amount of readily-available retail data continues to multiply, capturing useful and accurate information can be overwhelming…
News January 18Improving Resiliency Strategies To Decrease Risk
Savvy retailers are developing recovery plans and strategies in light of potential risk from hurricanes, floods and power…
Executive Viewpoints December 28Are Retailers Meeting Today’s “Empowered Consumers’” Expectations?
Consumers’ expectations of a seamless cross-channel shopping experience are higher today than ever before as increasingly they merge…
News December 22How Business Intelligence Creates Better Business Value For Retail Leaders: Part II
Part II of a three-part series. Part I appeared in the December 8 Newsletter. The top pressure driving…
Features December 21IBM To Acquire DemandTec For $440 million
IBM is acquiring DemandTec, a provider of cloud-based analytics software that enables businesses to examine different customer buying…
News December 13Video Analytics Solutions Help Retailers Optimize Customer Service And Workforce Management
Best-in-class retailers are leveraging video analytics to better strategize workforce management and optimize customer engagement initiatives in-store. During…
News December 9Top Stories
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