Latest In: Horst Schulze

The 3 Basics Of Customer Service We’re Probably Not Getting Right

By Debbie Hauss, Editor-in-Chief Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze,…

Executive Viewpoints March 29

Kroger CEO Greg Foran Details Grocer’s Growth Strategy

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Rosalia Bucaro Polizzi Chief Merchandising Officer at QVC Group

QVC Chief Merchant Rosalia Bucaro Polizzi on Social Shopping and Reaching New Consumers

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Stitch Fix Bets on Activewear, Footwear and Accessories to Unlock $1 Billion Opportunity

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Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community

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Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy

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How Frances Valentine Built a Viral Fashion Brand Around Women 50+

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The New Rules of DTC: How AquaSonic Became a Multi-Channel Powerhouse

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AI-Powered Pricing: The Future of Retail — or a Friction Point?

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The AI Shopping Journey: What’s Delivering Results for Retailers Now

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Will AI Replace the Store Associate? Separating Hype from Reality

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From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale with Shopify, Microsoft & Vertex

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Fragmented Commerce: Where Enterprise Growth Breaks Down

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The Dawn of AI and Agentic Commerce: Key Consumer Research on Agentic AI

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Latest In: Horst Schulze

The 3 Basics Of Customer Service We’re Probably Not Getting Right

Top Stories

Kroger CEO Greg Foran Details Grocer’s Growth Strategy

QVC Chief Merchant Rosalia Bucaro Polizzi on Social Shopping and Reaching New Consumers

Vera Bradley Enters Nordstrom Expanding Wholesale Push

The Anthro Twist: Inside the Making of Anthropologie’s Window Displays

Etsy’s “Shop Other Jeffs” Campaign Takes Aim at Amazon Ahead of Prime Day

Stitch Fix Bets on Activewear, Footwear and Accessories to Unlock $1 Billion Opportunity

Latest Podcasts

Winning on Reddit: How Walmart, Home Depot and MAC Tap into the High-Value Community

Beyond the Dress: Inside David’s Bridal’s Transformative Platform Strategy

How Frances Valentine Built a Viral Fashion Brand Around Women 50+

The New Rules of DTC: How AquaSonic Became a Multi-Channel Powerhouse

AI-Powered Pricing: The Future of Retail — or a Friction Point?

Latest Resources

The AI Shopping Journey: What’s Delivering Results for Retailers Now

Will AI Replace the Store Associate? Separating Hype from Reality

From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale with Shopify, Microsoft & Vertex

Fragmented Commerce: Where Enterprise Growth Breaks Down

The Dawn of AI and Agentic Commerce: Key Consumer Research on Agentic AI

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