Friendly Fraud and the Breakdown of Transaction Authenticity
Retail has spent the last decade perfecting frictionless commerce through one-click checkouts, instant refunds and no-questions-asked returns. But…
Executive Viewpoints April 30
Latest In: friendly fraud
What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem
The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting…
Executive Viewpoints February 24
FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model
So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer…
Executive Viewpoints September 6
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
How Everyday Fraudsters Pose a Threat to Ecommerce
Online fraud was once the domain of a select few tech-savvy cybercriminals — those with the skills to…
Executive Viewpoints January 30
Why Retailers Should be Wary of Wardrobing Fraud
The ongoing pandemic and artificially stimulated economy, driven by stimulus checks, PPP loans, low interest rates and extended…
Executive Viewpoints July 25Top Stories
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