Elevate Retail Experiences with Next-Gen Contact Center Tech
Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they…
Executive Viewpoints May 18
Latest In: Five9
Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings
Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock…
News July 20
87% Of Contact Center Leaders Say Agents Are Highly Stressed
In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call…
News May 26
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Five9 Updates Cloud-Based Contact Center Solution
Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play…
News September 9Positec Improves Call Center Productivity With Five9 Cloud Solution
Organizations selling to end users as well as retail partners are tasked to manage and respond to a…
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