When the Whole Customer Journey Happens Inside the LLM
In 2026, your best customer might never visit your website. They’ll ask an assistant a question, compare options,…
Executive Viewpoints May 12
Latest In: Etsy
GameStop Offers to Buy Ebay for $55 Billion
GameStop has made a non-binding, unsolicited proposal to purchase 100% of Ebay stock for $125 per share, or…
News May 4
Etsy’s Head of Global Merchandising on AI-Driven Curation
With more than 120 million listings and millions of active sellers, Etsy faces one of the most complex…
Features April 14
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
The End of the Endless Aisle: The Paradox of Choice in Ecommerce
For years, ecommerce has succeeded on an assumption that the more a marketplace offers, the more users are…
Executive Viewpoints March 6
Ebay to Acquire Depop Resale Fashion Marketplace for $1.2 Billion
Ebay will purchase the Depop consumer-to-consumer (C2C) fashion marketplace from Etsy for $1.2 billion in cash, subject to…
News February 18
Etsy, Shopify Among Early Partners for Microsoft’s Copilot Checkout
Microsoft is following ChatGPT’s lead with the debut of checkout capabilities in its AI-powered assistant Copilot. Among the…
News January 9
DoorDash-ChatGPT Integration Combines Recipe Inspiration with Practical Grocery Lists
DoorDash is the latest platform to enable key elements of the shopping journey within ChatGPT consumer sessions, via…
News December 26
What ChatGPT’s ‘Instant Checkout’ Offering Means for Retailers
[Update as of Oct. 28, 2025] PayPal Joins the ChatGPT Instant Checkout Bandwagon PayPal plans to connect its…
Features December 25
Instacart Launches ChatGPT Integration Encompassing In-App Checkout
Instacart has launched an app on ChatGPT offering end-to-end shopping, including the platform’s Instant Checkout feature, all within…
News December 8Top Stories
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