Best Buy, Hot Topic Upgrade Employee Educational Benefits
Happy employees create a more successful retail environment, but one survey has found that nearly one in every two frontline employees…
News February 18
Latest In: employee satisfaction
To Increase Customer Satisfaction, Start With Your Employees’ Satisfaction
A lot of the conversation about increasing customer satisfaction, in the retail sector or anywhere else, revolves around…
Executive Viewpoints December 11Does Maternity And Paternity Leave Reform Have A Place In Retail?
Maternity and paternity leave is a hot-button issue in America, especially after Netflix announced that it would implement unlimited…
Executive Viewpoints August 12
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Will Employee Incentives Become Mandatory?
By Jenna Puckett, TechnologyAdvice Free lunch, gym memberships, flexible work hours, travel stipends, ‘Whiskey Fridays” – does this sound like…
Executive Viewpoints January 12Bring Your Own Engagement: Turn The Rise Of Social Media To Your Advantage
By David Farquhar, Workplace Systems It has long been understood that the quality of the customer service…
Executive Viewpoints April 21Could Minimum Wage Increase Save Employee Loyalty?
It’s no secret that employee turnover rate for retailers isn’t that great. A 2012 survey from Hay Group…
Executive Viewpoints February 20Top Stories
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