Michaels Launches Birthday Parties, Enhances In-Person and Virtual Events
Hoping to inspire a love of crafting at an early age, Michaels has debuted a Birthday Parties offering…
News March 14
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Four Real-Life Examples Of How Agility Unlocks CX Innovation In E-Commerce
Consumers are getting harder and harder to impress. The bar for what makes a standout customer experience (CX)…
Executive Viewpoints August 11Should The ADA Apply To E-Commerce And Mobile Sites As ‘Public Accommodations’?
Last week, The National Retail Federation (NRF) revealed in a statement that it was “disappointed” that the U.S.…
Executive Viewpoints October 16
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
IKEA, Best Buy And Amazon Make ’25 Worst Companies To Call’ List
Being stuck on hold is a drag at any time of the year, but it’s particularly irksome during…
News December 6
Domino’s Delivers Cost Savings, Data Security With Install of Thin-Client POS
With customer data security and current economic concerns top-of-mind at Domino’s, the 8,200-store pizza delivery chain expedited the…
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