Latest In: dave campbell

AI – Customer Experience Friend Or Foe?

The idea of using artificial intelligence in customer service is nothing new. Up until recently, though, it either…

Executive Viewpoints April 18

Take A Fresh Look At Customer Experience To Drive Success In 2018

It’s been a tough year for retail, with more than 20 well-known brands filing for bankruptcy. With 2018…

Executive Viewpoints November 7