5 Ways Retailers Can Tackle Wavering Customer Loyalty
New research from PwC has found that three in 10 customers are more likely to try a new…
Features August 15
Latest In: data collection
Retailers That Are Shy About At Collecting Customer Data Won’t Succeed
By Chirag Shivalker, Hi-Tech BPO We live in a world driven by data, and leveraging it appropriately in…
Executive Viewpoints October 15
Preventing Data Breaches: Tips & Tools To Keep Information Safe And Guard Customers’ Trust
News about big data breaches, such as Yahoo reporting 500 million of its user accounts stolen, has rattled…
Executive Viewpoints January 24
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Three Questions To Answer When Balancing Personalization With Data Security
Would you trade your personal data for a more customized retail shopping experience? More and more consumers are…
Executive Viewpoints July 5UK Home Improvement Retailer Upgrades Omnichannel Customer Experience
Wickes, a 256-store UK home improvement retailer, will upgrade both in-store and omnichannel customer interactions with a chainwide…
News November 18Instant Gratification: Why The Real-Time Economy Requires Real-Time Connectivity
By George Gallegos, Jitterbit Retailers are faced with a multitude of options to sell their goods and services…
Executive Viewpoints September 25
GoSpotCheck Streamlines Field Audit And Survey Execution
During their scheduled audit routine, sales reps and merchandisers often must gather data around specific products, inventory levels…
News May 12Are You Using And Abusing Customer Data?
There’s been a lot of hype and discussion around using Big Data to create more compelling shopping experiences.…
Executive Viewpoints May 22
Most Shoppers Disapprove Of In-Store Tracking
Beacons, mobile apps and location analytics solutions, are enabling retailers to track and analyze customer browsing and buying…
News May 19Top Stories
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