Sustainability is the Future — Here’s How to Make it Part of Your Business
Sustainability has evolved from a buzzword and marketing term to a core element of any successful retailer, and…
Features April 21
Latest In: customer expectations
Moving From Omnichannel to Digital Transformation
The impact of the digital economy has created challenges for all CEOs, particularly for those in the retail…
Executive Viewpoints August 16Retail Lessons: TSA And Queueing Theory
By Brian Field, ShopperTrak Estimates indicate that Americans spend roughly 37 billion hours per year waiting in lines.…
Executive Viewpoints July 11
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Accenture Survey: Retailers Still Playing “Catch-Up” With Mobile Customer Expectations
The number of on-the-go mobile consumers increased by a healthy 10% from 2014 to 2015, and retailers have…
News March 24Three New Ways To Keep Customers Coming Back In 2016
By Amit Sharma, Narvar By 2017, 89% of companies will compete almost entirely, if not entirely, on customer…
Executive Viewpoints February 26
In-Store Order Fulfillment Can Be Complex, So Why Are Retailers Doing It?
It’s an interesting time to be working with retailers on supply chain issues. We’re in a period of…
Executive Viewpoints October 20
Service Over Everything: Mobilizing Voice And Data Reaps Measurable Retail Rewards
Today, consumer expectations are higher than ever. We want access, attention and answers fast. Any frustration in the…
Executive Viewpoints January 5The Data Migration Epiphany: Solutions Versus Software Meet Growing Retail Demands
By Alan Arnold, EVP and CTO, Vision Solutions When you work in IT, you’re constantly managing expectations. People…
Executive Viewpoints October 24
Is Your Online Business Prepared To Meet The Holiday Customer Service Rush?
The 2014 holiday season will be one of the shortest on record, with only 26 shopping days existing…
Executive Viewpoints September 29Top Stories
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