Latest In: customer centricity

New Balance has opened a new concept store in London design to put people, not products, at the center of the customer experience.

New Balance

New Balance’s new London store is the latest to embrace the brand’s overarching concept: “built to put people,…

News September 27

Five Below’s Revenue Surges on Squishy Dumplings and Social Media Listening

Macy’s, Ulta Report Consumer Resilience and Strong Q1 Results

Beyond the Match: How Retailers and Brands Aim to Ride 2026 World Cup Momentum

Retail TouchPoints Names Kate Robertson Editor in Chief, Kate Walker Associate Publisher

How Retailers and Brands are Winning on Reddit

Webinar Alert: Register Now to Learn Practical AI Retail Strategies

How Frances Valentine Built a Viral Fashion Brand Around Women 50+

The New Rules of DTC: How AquaSonic Became a Multi-Channel Powerhouse

AI-Powered Pricing: The Future of Retail — or a Friction Point?

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Selling Memory at Scale: Pandora’s Digital Transformation Story

The AI Shopping Journey: What’s Delivering Results for Retailers Now

Will AI Replace the Store Associate? Separating Hype from Reality

From Click to Confidence: Elevating AI‑Powered Ecommerce Experience and Scale with Shopify, Microsoft & Vertex

Fragmented Commerce: Where Enterprise Growth Breaks Down

The Dawn of AI and Agentic Commerce: Key Consumer Research on Agentic AI

Retail Trendcaster Webinar Series

Holiday ThinkTank