cross-channel

Mozu Helps Retailers Improve Cross-Channel Shopping Experiences

Innovative tools and solutions available via e-Commerce have encouraged shoppers to expect a seamless, hassle-free buying process. As a result, retailers now…

Murdoch’s Ranch & Home Supply Taps EPiServer For Upscale Online Experience

For companies first venturing into the e-Commerce space, the process may seem a little daunting, particularly if the products being sold are…

Cross-Channel Fulfillment Takes Priority Over Other Omnichannel Initiatives

Many retailers are establishing their plans for creating a seamless, omnichannel customer experience. New research from OrderDynamics and Forrester Consulting reveals that…

Moxie Jean Grows 500% With Help From Personalized Email Strategy

Consumers expect more personalization across every retail touch point, including email. While customer acquisition via email has quadrupled over the past four…

Developing Social Strategies That Resonate With Connected Consumers

As today’s consumers become more hyper-connected, they are turning to social networks more frequently to make buying decisions. Using Facebook, Twitter and…

Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools

Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions or concerns during their…

Fender Selects Knotice To Drive Cross-Channel Initiative

Fender, the U.S. electric guitar and bass manufacturer, has partnered with Knotice to better connect with consumers and launch more effective marketing…

Seven Keys To Building A Next-Generation Customer Service Platform

More consumers are using mobile devices, online communities and social media to initiate customer service requests. This shift in behavior has motivated…

Reinventing Retail

The forces of globalization, the Internet, social media and emerging sourcing models have drastically and permanently changed the retail dynamic — giving…

HSN Transitions To ‘Boundary-less Retail’

In today’s omnichannel world, where consumers see a retailer only as a single brand, merchants must create fluid experiences between digital and…

Bob’s Stores Makes Shopper Data Security A Top Priority

Keeping customer information safe is imperative to establishing customer trust and loyalty. Every day, retailers are tasked to keep all forms of…

TouchPoints TV: Video Recap Of The Cross-Channel Survey Report

Completing The Cross-Channel Challenge A majority of retailers (76.2%) have either implemented or committed to a cross-channel strategy. In this video,…

Don’t Lose the Human Touch: 69% of Shoppers Prefer Speaking With Live Agents

The 2021 Holiday Ecommerce Guide: Key Actions to Boost Success This Peak Season

Boost Productivity by Managing and Mitigating the New Stresses on Store Associates

Digitization of Daily Life Continues in 2021

56% of Consumers Plan to Host (and Grocery Shop for) Holiday Celebrations

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