Mall of the Emirates Meets Customers ‘Wherever They Are’ with New Digital Concierge
Mall of the Emirates has introduced a Digital Concierge WhatsApp Chat feature that allows consumers to shop the…
News October 20
Latest In: conversational commerce
How Conversational AI Keeps Retailers Running Efficiently and Effectively
In January, at the height of the Omicron surge and in the midst of pandemic-driven supply chain woes,…
Executive Viewpoints April 11
The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers
Dispute resolution is always an important aspect of any customer relationship and there’s a good chance that many…
Executive Viewpoints December 6
Walmart Tests New Text-to-Shop Service
Walmart’s Store Nº8 and Global Tech team are rolling out a text-to-shop beta test in select areas to…
News October 18
Conversational Commerce is the Key to a Seamless Omnichannel Experience
I was recently speaking with a senior executive from a convenience store chain who told me that his…
Executive Viewpoints October 5
Ameex AmChat Enables More Flexible Conversational Commerce
Ameex Technologies offers AmChat, a conversational commerce solution that aims to increase shopper engagement, conversions, personalization, retention and…
News October 14
Voice Commerce: Stress Customer Value Both In-Store And At Home
For nearly a decade, the retail industry has been debating whether voice commerce is a passing buzzword or…
Features June 23
Zoovu Helps Retailers Drive Conversions Through Conversational Search Options
Zoovu, an AI-powered conversational search platform, can help retailers guide shoppers to the products or content that are…
News May 21Walmart Ends Jet Black Text-Based Membership Shopping Program
Walmart will discontinue its Jet black personal shopping service, with plans to “apply these learnings from Jet black…
News February 14Top Stories
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