The Silence Of The Customer Service Representative
There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them…
Executive Viewpoints February 8
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The Silence Of The Customer Service Representative
There’s an old saying in advertising about the power of repetition: Tell them you’re going to tell them…
Editor's Perspective February 6
What Retailers Can Learn From Netflix In 5 Easy Lessons
Since its inception in 1997, Netflix has implemented a number of disruptive business practices and innovative approaches to…
Features March 29
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Welcome To The Customer Economy
Consumer adoption of social media has been nothing short of breathtaking, increasing a full 356% since 2006, according…
Executive Viewpoints January 27Top Stories
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