Adopting a Holistic Security Mindset for Ecommerce
Ecommerce cybersecurity and fraud prevention are almost always handled by different teams, but that doesn’t mean they’re completely…
Executive Viewpoints February 26
Latest In: clearsale
Does Your Retail Fraud Problem Start with Account Creation?
New account fraud is surging, and despite conventional wisdom that this type of fraud is mostly a problem…
Executive Viewpoints September 26
Does Personalization Always Improve CX? It Depends on Your Customers
Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is…
Executive Viewpoints January 16
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
For Better Customer Experience, Make Your Website Easier to Search
Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert…
Executive Viewpoints September 19
Customers Care About Sustainability, so Show them how Ecommerce Delivers
Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX…
Executive Viewpoints April 27
In an Uncertain Economy, Loyalty Programs can Give Retailers a Boost
Consumers are facing inflation and scaling back at least some of their spending as a result. Retailers can…
Executive Viewpoints January 23
How Ecommerce Retailers Can Prepare Now for Back-to-School 2022
The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even…
Executive Viewpoints June 23
Flash Sales May be Exciting, but They’re Also Risky. Here’s How to do one Safely.
Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. Consider that…
Executive Viewpoints March 3
Does Customer Age Matter for Fraud Prevention?
In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates…
Executive Viewpoints December 30Top Stories
Latest Podcasts
Latest Resources
