Exclusive Accenture Q&A: How Retailers Can Prepare For The Long-Term Shift To Digital
Consumers’ reliance on e-Commerce as a result of social distancing and stay-at-home orders will permanently impact the commerce…
Features April 29
Latest In: chat
With Text And Chat, Pier 1 Imports Cuts Costs, Adds Visuals To Contact Center Interactions
Pier 1 Imports has been looking for ways to save money, including ongoing moves to right-size its store…
News October 18
UJET Adds New Enhancements To Customer Support Suite
UJET, a multichannel customer support solution provider, has added features including Wait Time Text Prompt, Inactive Chat Identification…
News May 9
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Le Tote Augments The Digital Stylist Experience With Innovative Customer Service Strategies
Le Tote was created to make shopping easier. After all, the brand’s female audience has a big problem:…
Features June 10Belk Renews Partnership With eBay Enterprise
Belk, a privately owned department store chain, has renewed its contract with eBay Enterprise to manage customer service…
News December 23
Five9 Updates Cloud-Based Contact Center Solution
Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play…
News September 9
Mattress Firm Creates Sweet Dreams With Digital Assisted Selling
While shopping for a mattress, many consumers still prefer the touch-and-feel experience of the store. New tools and…
Features August 22Will Users Kick Kik’s Bots To The Curb?
Last week, chat app Kik launched a new feature that The Wall Street Journal noted “could be the future of…
Executive Viewpoints August 6
Norwegian Cruise Line Embraces Advocates To Drive Sales
The Norwegian Cruise Line (NCL) e-Commerce department has always strived to stay ahead of the curve, especially in…
Features May 29Top Stories
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