FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model
So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer…
Executive Viewpoints September 6
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Coronavirus, Continuity And Chargebacks: How To Protect Your Business From Disruption
It’s not exactly newsworthy to point out that coronavirus is negatively impacting merchants in a wide range of…
Executive Viewpoints April 2
Consumer Behavior Fuels Fraud And Retailers Need To Fight Back
Trying to provide customers with a simple, streamlined and frictionless interaction is a more-or-less universal goal. Every retailer…
Executive Viewpoints July 22
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Three Online Retail Trends And Predictions For 2019
By Monica Eaton-Cardone, Chargebacks911 NRF’s Big Show is the place to be every year for the latest insights…
Executive Viewpoints February 22
E-Commerce Chargeback Costs Reach $40 Billion Per Year
Chargebacks, chargeback fraud and expenses related to managing them cost e-Commerce merchants $40 billion per year, according to…
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