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The Future of the Mall, Part 2: Why Developers and Landlords Are Finally Giving Digital the Attention it Deserves

The low-hanging fruit opportunity for mall developers and landlords is to double down on the in-person experience. That’s…

Features August 5
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How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,”…

Features July 29
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Walmart Packages Marketplace and Delivery Tech for Sale to Other Retailers

Walmart will make its own technologies across both digital and physical channels available to other retailers. The company’s…

News July 28
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Convenience Increasingly Trumping Cost on Online Shoppers’ Priority List

Offering items at a lower price than competitors was once an almost guaranteed method of increasing online conversion…

Features April 16
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Overall Shopper Anxiety Drops 10% But Safety Concerns and Financial Stress Still Linger

The decline in COVID-19 cases and continued vaccine rollout is already having positive effects: consumer anxiety levels have…

Features April 5
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How Real-Time, Location-Specific Inventory Data Overcame Shopper Reluctance to Visit Erik’s Bike Shop Stores

Erik’s Bike Shop, which operates 30 brick-and-mortar stores in seven Midwest states, was considered an essential retailer during…

Features March 26
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Making Click-and-Collect a Moment to Connect

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to…

Executive Viewpoints March 24
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The Post-COVID Store: How to Tap the Pent-Up Need for Interaction Without Sacrificing Safety

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will…

Features March 18
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4 Key Steps to Profitable Store-Based Fulfillment

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are…

News March 11
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