Solutions For Merchants And Retailers As Google Sunsets The Shopping API
By Sivamani Varun, Co-Founder, CEO, Semantics3, Inc. You might have read of Google’s shutdown of its Reader service,…
Executive Viewpoints September 13
Latest In: best buy
Best Buy Canada Is Tackling Showrooming!
Photo Courtesy: Getty Images Best Buy Canada has implemented 360mobile to help in-store sales associates better serve customers. “The entire buying…
Executive Viewpoints August 23Health Products Retailer Invests In Omnichannel Customer Service
More than half (52%) of consumers engage with customer care representatives through three or four different communication channels,…
News August 16Bob Willett Shares His Perspective On Customer-Centricity
While many retailers like to believe that the customer is at the center of everything they do, few…
News April 3Gamification: Consumer Loyalty And Employee Engagement For The Internet Generation
Following is Part 1 of the Retail TouchPoints series focused on Retail Wins In Gamification. In this…
News March 25Best Buy Commits To Permanent Price-Matching Policy
Following a holiday 2012 price-matching program, Best Buy has announced that it will adopt the initiative year-round, in…
News February 19Mobile Showrooming Leads To Increased Price-Matching In 2013
Following is Part 1 of the Retail TouchPoints series focused on Pricing Challenges In An Omnichannel World. Part…
News January 15Bad Experiences Equal Lost Customers
A recent survey of 5,000 consumers confirms that customers may abandon a company following a bad experience, but…
Features January 15How Amazon And Google Are Driving E-Commerce
Most consumers begin the purchasing process with online or mobile research on comparison shopping sites such as Amazon…
News December 12Top Stories
