Fear Not the ‘Insult Rate’: How AI Optimizes Returns and Keeps Consumers Loyal
When honest consumers have a legitimate return denied, the experience can be a sledgehammer to their loyalty. It’s…
Executive Viewpoints November 17
Latest In: Appriss Retail
Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud
Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the…
Executive Viewpoints April 23
Federal Policies, AI and Supporting Law Enforcement: Retailers Fight Back Against ORC
It takes a village to reduce the impacts of organized retail crime (ORC) in stores and online. More…
Executive Viewpoints September 17
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Harnessing the Potential of Returnless Refunds to Improve Profitability and Customer Experience
Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes…
Executive Viewpoints March 6
Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story
Ever since a bold, mob-style group ransacked a California Nordstrom, we’ve seen increasing news of retail theft and…
Executive Viewpoints January 8
Organized Retail Crime is on the Rise, but AI Can Stop This Troublesome Trend
Organized retail crime (ORC) has been on the rise recently, with retailers like Nordstrom, Macy’s, and Old Navy…
Executive Viewpoints November 7
Creating Accountability for Costly Returns, One Executive at a Time
Any good business leader knows that ownership is important for productivity. When a department has a clear hierarchy…
Executive Viewpoints May 15
How Retailers Can Minimize Returns: Focus on Convenience, Communication and Personalization
Returns are, like it or not, as much a part of retail operations as the sales themselves. The…
Features March 14
Move Over Chargebacks: Another Form of Ecommerce Order Fraud is Taking Over
When retailers discuss ecommerce fraud detection, their top priority is typically fraudulent chargebacks. A chargeback occurs when a…
Executive Viewpoints October 17Top Stories
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