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NRF Sues to Block New York Law Requiring Algorithmic Pricing Disclosures

Exclusive: MAC Cosmetics’ New Chinese Flagship is an Ode to the Power of Beauty

Salesforce Global Holiday Forecast: AI Will Drive $1.6 Trillion in In-Store Sales

Listen Now: The Trust Deficit — Brand Transparency & the New Rules of Retail

Kizik Takes its Hands-Free Shoes on a National Tour to Deliver ‘A-ha’ Moments

Nike Ramps Up Embrace of Wholesale Channel

antonia hock

Culture Is The Key to Great Service

Conventional approaches to building a customer-centric culture involve topics like putting the customer first. While all of this is indeed important, customer-centric…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

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Transform Your Retail Workforce with Generative AI

Specialty Retail Under Siege: The Escalating Cyber Threat Landscape

Navigating Retail at 2025’s Halfway Point: What Omnichannel Retailers Need to Know

US Shopper Survey: What’s Killing Conversions for Enterprise Retailers

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

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