Retail TouchPoints

Latest Posts

ebay refurbished

Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches

As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. eBay has…

News November 9

The ‘New’ Personalization: Why and How Today’s Businesses Must Deliver Predictive, Real-Time Customer Experiences

For retailers, marketplaces are the new shop window. And today’s brands have moments — not minutes — to attract, engage with and retain a potential customer before the buying window…

Executive Viewpoints November 9

Handling Holiday Fulfillment: How BOPIS, Transparency and Multiple Delivery Options Can Win the Season

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Kearney expects…

Features November 9
Walmart Gatik driverless trucks

Walmart Delivery Trucks in Bentonville Go Fully Driverless

Gatik autonomous delivery trucks deployed by Walmart are now operating daily, without a safety driver, in Bentonville, Ark. The multi-temperature self-driving box trucks have been navigating a “complex urban route”…

News November 8

Timothy Oulton

Timothy Oulton, the British furniture, lighting, and home décor accessories brand has opened a new flagship and showroom in New York City. McAlpine Contracting built the dramatic 7,170-square foot retail…

News November 8

Lowe’s to Test LiDAR-Powered Space Measurement Tool in Q1 2022

No more wrestling with metal tape measures that bend and snap back into DIYers’ hands: Lowe’s will launch a beta test of a room scanning and measurement tool, available in…

News November 8
American Eagle Quiet Logistics

American Eagle Hedges Against Supply Chain Challenges with $350M Acquisition

As issues in the supply chain continue to make headlines, American Eagle Outfitters (AEO) has bought its second logistics company in less than three months. Following the acquisition of parcel…

News November 8
American Girl virtual store

How American Girl is Bringing its Flagship Store Experience to the World — Virtually

For the most part, ecommerce the world over presents in the same standard format — whether it be high-end jewelry or groceries, products are typically displayed in that familiar scrolling…

Features November 8

4 Digital Experience Strategies Retailers Should Consider for 2022

Creating impactful digital experiences that delight customers can be daunting, even for the largest brands. More is better — more data, more insights, happier shoppers. But more can also feel…

Executive Viewpoints November 8
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank