Retail TouchPoints
From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
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New Klarna Browser Extension Lets Shoppers Access BNPL Anywhere Online
Klarna has launched a new browser extension that enables consumers shopping on desktop computers to access its buy now, pay later service at any online store, even if the retailer…
News December 17
GIANT Launches Frictionless Checkout at Associates-Only C-Store
GIANT has added frictionless just walk out technology at a grab-and-go convenience store located at its Philadelphia ecommerce fulfillment center. The “lunchbox” technology, which is part of Ahold Delhaize USA’s…
News December 17
B8ta CEO: Live Shopping is the Future of Experiential Retail Worldwide
Few retailers can compete with Amazon on a purely transactional basis, according to Vibhu Norby, Founder and CEO of b8ta. The retailer’s logistical expertise gives it a serious advantage over…
Features December 17
4 Omnichannel Myths Keeping You From Success
Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create…
Executive Viewpoints December 17
The Mistake Retailers Risk Making with Contact Center as a Service
How can we serve customers more effectively? The question may be as old as retail itself, but in the last few years, some brands have found a fresh answer…shifting their…
Executive Viewpoints December 17
Chico’s Adds Two-Hour Delivery in Partnership With Walmart GoLocal
Chico’s FAS will offer two-hour delivery through Walmart GoLocal, starting in select markets including Chicago and Fort Myers, Fla., with plans to expand to other areas in 2022. The partnership…
News December 16
ThredUP, Mercari Use TV Tie-In, Brick-and-Mortar Pop-Up to Attract New Consumers to Resale
Buying and selling secondhand is gaining traction with consumers, facilitated by a growing number of online resale platforms that make the process easier and more accessible. Now, two of the…
News December 16
Walmart Teams With TalkShopLive to Make Videos Shoppable Across Platforms
Walmart is expanding its ability to offer shoppable content at multiple touch points by teaming up with the streaming, social buying and selling platform TalkShopLive. The retailer can now provide…
News December 16
Marketing Platform Rokt Raises $325 Million, Pushing Total Valuation to Just Shy of $2 Billion
Ecommerce and machine learning solution provider Rokt has closed a $325 million Series E funding round led by Tiger Global, which brings the company’s valuation to $1.95 billion. The company…
News December 16
